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Accept payments by text message!
Receive client payments by text message!
 
Cell phones and smart phones are ubiquitous, setting the stage for explosive growth in mobile payments. Credit counseling clients—especially those that are always on their mobile devices—will be responsive to this new way of making payments. That's why paying by text should be an option offered by every credit counseling agency.

It's easy to accept payments by text! To get started or learn more, call us at 800-774-9355 or email us at Sales@VancoServices.com.



Benefits

  • Clients can make payments anytime, anywhere

  • Gives every client with a cell phone an electronic payment method

  • Increases electronic payments and reduces money orders

  • Provides a way to send payment reminders to clients


How Text Payments Work: A Brief Overview


      1.

Client completes one-time setup

Before texting a payment for the first time, clients complete a one-time, online setup.

      2.

Client sends text message payment

To text a payment, clients enter the keyword "Pay" followed by a dollar amount and a four digit PIN.

      3.

Payment processes

Vanco captures payment information in a secure, PCI Level 1 Compliant environment and electronically transmits funds and data for deposit.

      4.

Deposit occurs

Funds arrive in the agency's bank account via ACH credit.

      5.

Client receives confirmation

For clients, text payments are confirmed by text, by email and also appear on their financial statements.






Get Started

It's easy to accept payments by text! To get started or learn more, call us at 800-774-9355 or email us at Sales@VancoServices.com.
Frequently Asked Questions
Q. Can clients make one-time payments by text?
A. Yes, one-time payments by text can be made anywhere, anytime from any cell phone or smart phone

Q. Can clients set up recurring payments by text?
A. No.

Q. Are all payments set at a fixed dollar amount?
A. No. Your client enters the amount.

Q. How do clients sign up?
A. Before texting a payment for the first time, a client must visit your website, locate the online payment page, complete (or update) an online profile and check the "Opt In" box.

Q. What payment methods are available for this service?
A. Your agency designates which payment methods to offer clients—direct debit (ACH), debit card or both.

Q. Are clients assessed any special fees?
A. No, but normal text messaging fees from their cell phone carriers may apply.

Q. Where do clients text their payments?
A. Upon completing a profile, a client receives both a text and an email along with instructions on how to text a payment.

Q. Is there a keyword?
A. Yes. Clients will use the keyword "Pay" when texting a payment.

Q.

What distinguishes one client's text payment from another?
A. The combination of a phone number and PIN number is unique to each client. These two items must always match perfectly.

Q. Can a client text a payment from a phone number that is different from the phone number in his or her profile?
A. No. The phone number and PIN number must match the phone number in the profile. A client that changes phone numbers must update his or her profile.

Q.

Are payments ever charged to a client's mobile phone account?
A. No. Payments are made using the payment method specified in a client's profile. Phone carriers handle only the text message—not the financial transaction.

Q. Does it take longer to process a text payment?
A. No. Text payments are processed following the same guidelines as other Vanco ACH and debit card solutions.

Q. Can our agency send messages to clients?
A. Yes! You can use your text payment service to send payment reminders and other messages.
 Vanco Services, LLC   •   12600 Whitewater Drive, Suite 200   •   Minnetonka, MN 55343
 800-774-9355 (Phone)   •   952-983-8665 (Fax)   •   Sales@VancoServices.com
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